Refund policy
Refund & Return Policy
30-day return period from date of delivery.
Eligibility
Items must be returned:
— Unused and undamaged
— In original packaging
— With proof of purchase
Starting a Return
Contact us at shelterbay.usa@gmail.com before sending anything back.
Returns without prior approval will not be accepted.
Returns without prior approval will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect — contact us.
We'll review and resolve it.
We'll review and resolve it.
Not Eligible for Return
— Customized or special-order items
— Items showing signs of misuse or damage after delivery
— Sale items
— Gift cards
Refunds
Once your return is received and inspected, we'll notify you of the outcome.
Approved refunds are issued to the original payment method.
Allow up to 10 business days for your bank to process the refund.
Approved refunds are issued to the original payment method.
Allow up to 10 business days for your bank to process the refund.
Questions
shelterbay.usa@gmail.com